HBS Hyper Bag Spa - Terms & Conditions of Service ENGLISH VERSION

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1. Our Commitment

We treat every item with the utmost professional care and attention. Restoration work is carried out using specialist techniques designed to preserve both appearance and value. However, restoration is not an exact science, and results may vary depending on the age, condition, and material of the item.

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2. Pre-Existing Condition

The Studio is not responsible for hidden structural weaknesses, prior repairs or alterations, manufacturing defects, material deterioration or ageing, colour fading or dye instability. Some issues may only become visible during treatment.

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3. Stain Removal & High-Risk Treatments

Deep cleaning, stain removal and heavily worn items are treated with care, but complete success cannot always be guaranteed. By approving the service, you acknowledge these inherent risks.

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4. Colour & Finish

Exact colour matching cannot always be guaranteed due to ageing and fading, natural leather characteristics, and prior exposure to sunlight or chemicals. Minor tonal variation may occur.

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5. Warranty & Workmanship Guarantee

HBS Hyper Bag Spa provides a limited workmanship warranty on selected restoration services.

Colour Restoration Services:
Colour restoration, recolouring, touch-ups and refinishing services are covered by a ninety (90) day workmanship warranty from the date of collection.

Edge Paint & Edge Sealant Services:
Covered by a thirty (30) day workmanship warranty from the date of collection and applies only to application or adhesion defects.

Structural Repairs:
Structural repairs, stitching repairs, seam reinforcement and approved hardware installations are covered by a six (6) month workmanship warranty from the date of collection.

Cleaning & Care Services:
Cleaning, spa treatments, conditioning, deodorisation, stain removal and care services are not covered by warranty.

Exotic Leathers & Special Materials:
Items constructed from crocodile, alligator, lizard, ostrich, stingray and other specialty materials may be subject to modified warranty terms or excluded from warranty coverage. Older, fragile, degraded or previously restored exotic materials may not retain colour and finishes in the same manner as newer materials. Annual maintenance may be required on some exotic items.

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Exotic skins, vintage leathers, previously restored items and heavily deteriorated materials are accepted on a best-efforts basis. Due to the condition of the underlying material, longevity of colour, finish and repairs may vary.

Third-Party Work:
Any repair, recolouring, restoration or modification performed by a third party after collection immediately voids all warranty coverage.

Warranty Claims:
Claims must be reported promptly with photographs and proof of service. HBS reserves the right to inspect the item before determining warranty eligibility.

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6. Personal Belongings

Please remove all personal items before submitting your bag. The Studio is not responsible for items left inside.

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7. Inspection on Collection

Items must be inspected at the time of collection. Any concerns must be reported within 48 hours of receipt. Claims made after this period cannot be accepted.

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8. Limitation of Liability

In the unlikely event of damage caused by our service, the Studio’s liability is limited to a maximum of four (4) times the service charge paid for the item and in all circumstances shall not exceed THB 30,000 (Thirty Thousand Thai Baht) per item. HBS Shall not be liable for any indirect, consequential, incidental, special, sentimental, or market-value losses arising from the provision of services.

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9. Payment Terms

Payment is due upon collection of the completed item unless otherwise agreed in writing. Items will not be released until full payment has been received.

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10. Uncollected Items

Customers will be notified when their item is ready for collection. Items not collected within 90 days of completion may incur storage fees or be considered abandoned property. The Studio reserves the right to resell or dispose of uncollected items after reasonable notice has been given.

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11. Photography

All items are photographed for documentation and quality control purposes. These images may be used for internal records and marketing purposes unless the client requests otherwise in writing.

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12. Right to Refuse Service

The Studio reserves the right to decline any item or discontinue work if the condition presents excessive risk. Restoration outcomes vary based on material condition.

 

By submitting your item, you acknowledge and accept these Terms & Conditions.